Privacy Policy

Effective Date: 01.01.2024

Introduction

Serenity House Residential Care Services LLC ("Serenity House", "we", "us", or "our") is committed to protecting the privacy and security of the personal information of our residents, their families, and visitors to our website. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to ensure its protection.

Information Collection and Use

1. Personal Information

We collect personal information when you interact with our services, such as when you inquire about our services, apply for residency, or use our website. This information may include your name, contact details, health information, financial information, and any other information necessary to provide our care services.

2. Usage Information

We may also collect information on how our website is accessed and used ("Usage Information"). This may include details such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, our website pages that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

3. Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Use of Data

Serenity House uses the collected data for various purposes:

To provide and maintain our services
To notify you about changes to our services
To allow you to participate in interactive features of our service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our services
To monitor the usage of our services
To detect, prevent, and address technical issues
To comply with legal obligations

Data Sharing and Disclosure

We do not sell, rent, or otherwise share personal information with third parties except as necessary to provide our services, comply with the law, or protect our rights. This may include sharing information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and legal services.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. Please contact us if you wish to exercise these rights.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us:

By email: Kennedy.Serenityhouse@outlook.com
By phone number: 1-888-361-3113
By mail: 21838 Van K Drive, Grosse Pointe Woods, MI 48236

Safety and Security

Data Security

We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data.